About Us

Our Mission Statement:   We are dedicated to provide the ultimate in service and performance on behalf of our customers. We will treat each customer in a manner that will not only meet, but will exceed their expectations to the point where they will never need to call another moving company. We are equally dedicated to fostering a work environment conducive to ultimate performance along with benefit and compensation levels consistent with exceptional performance.

Bekins A-1 Quality

Even though we’re the largest Bekins agent, quality focus on customer satisfaction is not sacrificed for growth.  Quite the opposite, we’ve grown because of our superior customer satisfaction.  As a nationally recognized quality service award winner, Bekins A-1 considers the future quality of your relocation needs in all of our planning.  We provide on-going training for drivers, packers, and helpers to keep our front line service providers sharp.

Bekins A-1 maintains state of the art equipment to keep our enormous fleet moving, ensuring your customer’s goods arrive on-time every-time.  Our dedicated customer service team will give you and your customers peace of mind.   We follow a multi-tiered customer service program to guarantee that no detail falls through the “cracks”.  Our customer service team is located in the same office with the fleet dispatch so we can communicate directly with your service providers.

Bekins Quality Index (BQI)

Today's customers insist on conducting business with companies that have a quality measurement process in place.  Bekins Quality Index (BQI) is just such a program.  BQI is a quality measurement process that utilizes an independent 3rd Party company to perform phone surveys with our customers to ensure that we continue to offer them the highest level of service.  Based on how the customer rates each portion of their moving experience, all personnel are rated individually.  On the off chance that a shipment is given an unfavorable score, a "red flag" is assigned by the polling company and Bekins is contacted immediately.  Bekins then works with the involved agency to take corrective action.  At Bekins A-1 we want you to be satisfied with your moving experience.  If at any time during your move, your overall satisfaction is in question please let us know so that we can take corrective action.

Why Bekins A-1?

At Bekins A-1, earning customer confidence and building a solid reputation has been the primary goal since the turn of the century. Bekins A-1 remains committed to minimizing your moving-related anxiety and consistently improving the moving process. "The Bekins Way" isn't just a 90's catchphrase: it's a tried-and-true, time-honored attention to providing customized relocation solutions.

 

Locations

To learn more about our locations, click the map to go to our Contact page.